Search our shop

    Returns & Refunds

    Unless purchased at a clearance rate (80% or more off the full price), our goods are sold subject to a 30-day money-back guarantee (and in some cases, an additional money back guarantee period or ‘Risk Free Trial’ period may be agreed with you). A ‘Risk Free Trial’ and 30-day money-back guarantee give you the opportunity to return the Product within the trial or money-back guarantee period. If your purchase is subject to our ‘Risk Free Trial’ or 30-day money-back guarantee and you wish to return your goods to us, you must firstly notify our Customer Care Team within 30 days of receiving the product(s).They will issue you with an RMA (Return Merchandise Authorisation) and advise you how to return the product. Further details of our money back guarantee and ‘Risk Free Trial’ can be found below or by contacting our Customer Care Team at any time.

    Customer Care Team Contact Information:
    Email 24/7:
    Phone: Monday to Friday 8:30am – 5:00pm GMT:
    UK Phone No.: 0800 112 0666
    Republic of Ireland Phone No.: 1800 827 847

    When returning the goods, you must quote your RMA. In addition, the following conditions apply to the return of all goods:

    (a) All goods must be returned to us by traceable delivery service and attaching your Return Merchandise Authorisation Number (RMA) to the outside of every package being returned to us. Customers should note that our inwards goods and receipts depots are designed to receive courier and postal deliveries only. The return address is in the Product Manual and will also be notified and confirmed to you by our Customer Care Team when you contact them for your RMA.

    Please note: Do not write anything (including your RMA details) directly on product packaging. The RMA details must be written on a separate piece of paper and attached to the packaging.

    (b) You must meet the costs of returning all goods unless we agree otherwise and subject to any other statutory obligations. Goods must be received by Brand Developers within the prevailing terms and conditions of the Return of Goods Policy. We will have no liability in respect to goods received outside the relevant period.

    Please note: your RMA is NOT your Product Order Number. You obtain an RMA by emailing or calling our Customer Care Team.

    (c) Goods must be returned at your cost fully disassembled and in a clean and as-new condition in their original packaging (including all labels and tags intact). Where goods are returned in damaged packaging or showing signs of excessive use, we will pass on to you any reasonable costs we incur in remedying the goods to a clean and as-new condition by deducting these costs from any purchase price refund. Soiled or damaged goods will be refused as an unacceptable return at our discretion.

    (d) All items detailed on the Invoice we provide to you must be returned if a refund is requested, together with any ‘free’ gifts or ‘specials’ included with the invoiced goods, unless advertised otherwise.

    (e) If you are sending more than one package back to us the RMA must be on the outside of every package sent.

    Please note: Do not write anything (including your RMA details) directly on product packaging. The RMA details must be written on a separate piece of paper and attached to the packaging.

    (f) Any request for an exchange of goods is at our discretion.

    (g) Refunds are limited to the purchase price paid for the goods. No refunds will be given for postage, processing and handling, delivery costs or insurance charges incurred by us and passed onto you (unless advertised otherwise).

    (h) Upon receipt of goods returned in accordance with clause 3.1 Return of Goods Policy of the Terms and Conditions we will provide a refund of the purchase price only or alternatively, we may consider (but are not obliged to) exchanging the goods if you so request.

    (i) Brand Developers will NOT refund any returned product(s) received outside of our Return of Goods Policy. If you have returned goods outside the timeframes in our Return of Goods Policy, you may, by contacting us, elect to have such goods returned back to you, provided that we reserve the right to charge for postage and handling, as well as an administration/processing fee.